Shipping policy

PickleBall Direct offers shipping to almost all postcodes in Australia.

(Please check the Undeliverable Postcodes below).

Orders are generally shipped from our distribution centre 1-3 days after full payment is received.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to: support@pickleballdirect.au and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

SHIPPING NOTES:

Undeliverable Packages:

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address:

If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

SHIPPING TIMES:

The estimated delivery time frames are:

For customers in VIC - approximately 5-12 working days;

For customers in NSW, SA, ACT - approximately 5-12 working days;

For customers in QLD, NT,WA and TAS - approximately 7-12 working days.

Please note:

Delivery time only starts after item has been dispatched from our warehouse.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 12 business days, please contact our customer service team.

UNDELIVERABLE POSTCODES:

Pickleball Direct regrets that due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to a remote area to ensure your order could be processed successfully.

UNDELIVERABLE POSTCODES:

 

Bulky items: